Terms & Conditions

TERMS & CONDITIONS

RETURNS & EXCHANGES We use standard EUR sizes to help you pick the perfect size. However if you still want to swap your pairs for another size then you may return them at NEEDLEDUST Plot number- 120, Phase- 4, Udyog Vihar, Sector 18, Gurugram- 122016, Haryana, India within 30 Days in its original box packing and the invoice. Please mention your desired exchange piece along with the size on the invoice as well. You may also mail us on care@needledust.com for the same. We do not entertain refund & cancellation requests.

The Pairs can be exchanged for another size of the same style only. In case your desired size is unavailable with us, you could then exchange it for another style of the similar value.

If you have ordered "Heel Shield", please remove it from the box while sending the pair back for exchange.

Pairs bought on SALE price will not be exchanged or returned.

We do not entertain refunds & exchanges on International orders.

Please Note- During festivals, Pandemics or adverse weather conditions your shipment could get delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.

SHIPPING POLICY

We have FREE shipping within India on prepaid orders. Once you place an order your pairs would be delivered within 5-8 working days. Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your order reach you. Please Note- During festivals, adverse weather conditions or PANDEMICS, your shipment could get further delayed. We ensure you that we will try our best to have your parcel delivered to you in good time.

Though we use some of India's largest logistics companies for shipping, we are bound in coverage by their reach. In case your address is in a location not served by them we would contact you to do our best to find an alternative solution to make your goods reach you.

IMPORTANT for International Orders: Orders with more than 1 item will be packed in a large box instead of individual boxes.

SECURITY & PRIVACY POLICY Needledust is committed to protecting the privacy of visitors to this site (www.needledust.com). At Needledust, we want you to have an enjoyable shopping experience. And while it is necessary for us to collect certain personal information, we respect and protect your right to privacy as set forth in this Privacy Policy. The nature of the information collected (if any), is simply to allow us to contact you should you choose to or for us to contact you on the basis of a business relation you establish by purchasing or making an order online. This is solely for the purpose of being able to follow-up on any order that you may initiate on this site. The information stored does NOT include any financial details, other than details related to purchase or interest of products by you, and is purely restricted to order, contact and preferences. We strictly do NOT capture or store any account or card numbers.

We may collect your session, contact and order information on our server and on your browser in the form of session storage or cookies. We will NOT share it with any third party, other than those necessary to make the delivery of the product to you, marketing material to you and improvement purposes. We may send marketing material in the form of emails or common digital mediums, to your contact information also. We may also study your spending patterns to improve our service offering. Needledust reserves the right to make alterations to this policy in the future without notice.

This Privacy Policy applies to the Site. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the Site.